Westpac Franchise Summit
Thursday 12 November 2020

Content Overview

Get the latest insights on our Westpac Franchise Summit Speakers, Panels & Round Table Topics



Simon Power

Westpac New Zealand
GM Commercial, Corporate & Institutional

Banking Support for Business and the Outlook for the Future

About Simon Power

Simon is the General Manager of Commercial, Corporate and Institutional banking for Westpac New Zealand, having joined in 2012 following a 12 year career as a Member of Parliament in New Zealand. Between 2008–2011 he served as Minister of Justice, Minister of Commerce and Minister of State Owned Enterprises, among other designations. During that period, he led significant reform and change in financial market oversight and regulation in NZ. Simon has previously sat on the Board of the New Zealand Stock Exchange (NZX) and chaired the NZUS Council. He is a chartered member of the NZ Institute of Directors, a member of the NZ Institute of Management and is currently an honorary advisor for the Asia NZ Foundation and a Fellow of the Institute of Finance Professionals New Zealand (INFINZ).

Jacqui Maguire

LEADING YOU WELL: Supporting health and wellbeing through COVID-19

The past seven months have presented us with challenge, uncertainty, time for pause and reflection. The way in which we have each responded and adapted has varied. Fearful, apprehensive, sad, angry and apathetic all within the ‘normal’ range of emotional reactions.

For some, this period has come with additional pressures (e.g financial, personal or family health, loss) and for others new opportunities and innovation. All franchisors have the additional focus and responsibility of fostering employee and franchisee wellbeing.
The established link between work and health can often mean leaders prioritise the wellbeing of their people before their own. This is especially prevalent during crises. Whilst this is admirable; leaders need to remember they require fuel in their own tanks and that their actions are closely followed by those they lead. Mental and emotional agility, compassion, collegiality, and hope all required to navigate this rapidly changing environment. Support yourself and your team to not only survive but thrive.

Jacqui Maguire’s session will cover:

  • Common individual responses experienced when enduring challenge and uncertainty
  • How to identify these behavioural responses at work
  • Understand your role as leader in fostering resilience and wellbeing
  • Fostering personal and professional wellbeing and productivity

About Jacqui Maguire

Clinical Psychologist Jacqui Maguire is one of New Zealand's key science communicators, providing authentic and relatable thought leadership on global mental health and wellbeing issues. Bringing her scientific knowledge of wellbeing to life, Jacqui translates the evidence into practical strategies that support people to optimise their wellbeing, work and relationships. Her entrepreneurial history and business acumen make her a keynote favourite, and she is known for engaging a diverse range of people, including those who may be sceptical of the benefits of psychological interventions. Jacqui is TVNZ's go-to psychologist and a regular contributor to Stuff, NZ Herald, Radio New Zealand and Newstalk ZB. She is also the founder of the #1 ranking Mind Brew podcast, where she has interviewed some of the world's leading psychologists. Her career has been anchored in corporate wellbeing. Jacqui works closely with clients to understand the unique needs of their organisation and develop tailored programmes to best fit. She draws on both her psychological and business expertise in this process, making sure her services are both effective and delivered to a high standard; lifting organisational performance by developing the resilience and wellbeing of employees. For personal interest, Jacqui sits on the Board of Life Squared Trust. A trust dedicated to improving mental health in the legal profession. She is also a marriage celebrant, proud to utilise her communication, rapport and writing skills to support people on their special day.

Steve Ballantyne

Story IQ

Innovative Franchise Marketing for a Changing World

  • Using Maslow’s Hierarchy of Needs to understand the new consumer landscape.
  • How to clarify your brand story and messaging to get greater market traction.
  • How to use storytelling to make your marketing budget go further.
  • Why local marketing is now more important than ever.
  • The best franchise marketing ideas from around the world.

About Steve Ballantyne

Steve has been working in marketing in Australasia for over 30 years as a strategic advisor to companies like OfficeMax, Canon Australia, Speedy Signs, Purex, Villa Maria, Lockwood, ColorCote and Lumley Insurance. During that time, he founded and ran leading B2B marketing agency, BallantyneTaylor and in recent times Story IQ - a unique brand story consultancy that helps brands clarify their messaging and elevate their content through strategic storytelling. Steve is also a director and shareholder in a group of recruitment and digital marketing businesses that have over 2500 customers, so he does get to practice what he preaches in the real world. Steve is passionate about helping brands build stronger engagement with their stakeholders by harnessing the powerful principles of strategic storytelling. He has learnt these principles from both coal face experience (working with over 150 brands) and studying the world’s leading experts on narrative science and story structure and has formulated them into a story-driven marketing system that works.

Mike Allsop

Your Goals, Your Dreams .... Go Out and Conquer YOUR Mountains

About Mike Allsop

Airline pilot, Everest mountaineer, adventurer and extreme marathon competitor, family man. Mike Allsop grew up in a single parent home in Auckland. Life wasn’t always easy. But Mike never wavered in his dream of becoming an airline pilot with Air New Zealand. He single-mindedly pursued this goal, breaking it down into smaller parts then focusing on each step in turn. As well as becoming an Air New Zealand captain, Mike harboured another ambition. One day, he wanted to stand upon the roof of the world and summit Everest. True to form, he broke the goal down and gained the necessary skills and experience by testing himself on difficult and potentially hazardous climbs across 6 different continents. Mike is living proof of his philosophy: ‘if you believe you can, you will’ Mike speaks from the heart when he tells his audiences about the power of goal-setting to make just about anything possible.

Jackie Clarke

Master of Ceremony

About Jackie Clarke

Jackie Clarke is renowned for her maverick entertainment style, whether it’s treading the boards in musicals, sitting in judgement on NZ Idol, making music with her friends or MCing glittering events. Jackie co-founded kiwiana trio When The Cat’s Been Spayed and adds her powerhouse vocals to The Lady Killers with Tina Cross and Suzanne Lynch. She’s toured with artists such as Dave Dobbyn and Annie Crummer, starred in shows such as Mamma Mia, Anything Goes, Sweet Charity, Once, Joseph & Porgy & Bess and performed with all of NZ’s orchestras. T.V work includes guest hosting on The Project, appearances in The Jacquie Brown Diaries, Skitz and The Semisis, presenting several docos, hosting Saturday Live and judging Showcase. Jackie was awarded an MNZM in 2018 for services to the entertainment industry. She says its no trouble at all to sing in front of 200,000 people at Xmas in the Park but can’t parallel park to save herself.

Leadership Panel

Franchise Leaders on Planning, Innovation and Sustainability in Turbulent Times

About Leadership Panel

Callum Floyd - Franchize Consultants (NZ) Ltd - Managing Director

Brad Jacobs - The Coffee Club - Director and Property Manager
Scott Jenyns - Aramex New Zealand (Formerly Fastway Couriers) - CEO
Estelle Logan - V.I.P. Home Services NZ - National Franchisor

Field Manager Panel

New Requirements for Successful Franchise Field Management

About Field Manager Panel

Dawn Engelbrecht - sKids - CEO

Susannah Cowan - MTF - Franchise Field Manager
Elizabeth Myburgh - Foodco - Retail Operations Consultant
Rose King - sKids - Franchise Support Manager

Recruitment Journey Panel

Understanding the New Franchisee Recruitment Journey

About Recruitment Journey Panel

Ian Robertson - Ecomist - General Manager

Meredith Taylor - Iridium Partners - Director
Simon Lord - Franchise New Zealand Media - Publisher
Dean Madsen - Westpac - Commercial Manager
Nick Stevens - Link International Group Ltd - Director

Round Table Topics

Round Table Topics

Choose two Round Table Topics that will be of maximum benefit to you and your team from the list below.

About Round Table Topics

  • Managing Your Cashflow in Uncertain times - Gina Cook, BDO
  • Strategies to Encourage Franchisee Health & Safety Compliance - Graham Elliott, Franchize Consultants
  • Funding in the New Normal - Daniel Cloete, Westpac
  • Taking Contactless Payment - Donna Saunders, Westpac
  • How to Deal With Difficult Franchisees - Michelle Bentham, Franchize Consultants
  • Managing Group Marketing Expectations – The best way to manage expectations of what group marketing should achieve and how to get franchisees spending locally with their own initiatives - David McCulloch, The Franchise Coach
  • Franchisee Support – Where is the balance between under supporting vs over supporting franchisees - Greg Paget, Cleantastic
  • Good Franchisor Governance and Franchise Advisory Council input - Callum Floyd, Franchize Consultants
  • The challenges and opportunities for HR compliance in your Franchise network - Vaughan Granier, EnableHR/HR Assured
  • How to Handle Renewal of Term and What to Watch Out For - Khushbu Sundarji, Stewart Germann Law
  • Get Ready for Imminent Privacy Law Changes – What you need to know and do - Darryl King, Jackson Russell Lawyers & Michael Bright, Gaze Burt
  • Local Area Marketing - What's working now and what isn't? - Steve Ballantyne, Story IQ
  • Succession Planning for Franchisees and Franchisors - Nick Stevens, Link Business Broking
  • Social Media Platforms for Best Marketing Results - How to work them to get $ in the door - Steve Goldie, Beans & Rice

Networking Session

This session has been designed to allow delegates the opportunity to share issues amongst their peers. This session will also aid FANZ in understanding how best to support our members, highlighting possible areas of focus for 2021.

About Networking Session

Questions for discussion:

  • Question 1 - What is the biggest challenge facing your franchise?
  • Question 2 - What is the biggest personal challenge facing you?
  • Question 3 - What is the biggest fear that your franchisees are facing?
  • Question 4 - How can FANZ best support you moving forward?

Thank you to our facilitators:

  • Daniel Cloete, Westpac
  • Gina Cook, BDO
  • Adrienne Heard, Franchize Consultants
  • Katrina Hammon, Wynn Williams
  • Hamish Walker, Duncan Cotterill
  • Meredith Taylor, Iridium Partners
  • Amanda Billington, Hayes Knight
  • Trish Blyth, The Mediator
  • Robert McLaren, Franchize Consultants
  • Nathan Bonney, Iridium Partners
  • Angie Flemming, Link Business Broking
  • Glenn Beaumont, Franchize Consultants
  • Lorraine Lord, Franchise NZ Media
  • Jay Changlani, ORB360
  • Bill James, Attain Sales
  • Phillip Morrison, Franchise Accountants